
Enabling data-driven decisions that increased overall efficiency by 15%.
Improvement in
Project Efficiency
Increase in
Client Retention
Boost in
Operational Efficiency
Improvement in
Project Efficiency
Increase in
Client Retention
Boost in
Operational Efficiency
JPG HAWAII
JPG Hawaii, a leading commercial printing and installation company in Honolulu, specializes in large-format printing solutions such as vehicle wraps, event displays, and custom signage. Having served clients across a variety of industries for over 20 years, JPG Hawaii required a comprehensive CRM software and project management solution to manage its expanding operations, customer relationships, and workflows more efficiently
Offices
United States
Use cases
Sales CRM, Project Management and Client Portals
Industry
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Employees
35
Challenges
As JPG Hawaii expanded, several operational challenges surfaced
Fragmented Project Management
Tracking projects from start to finish became cumbersome, with each department using separate tools, leading to communication gaps and inefficiencies.
CRM Deficiency
Client information was scattered across multiple platforms, making it difficult to manage leads, follow-ups, and long-term relationships effectively
Lack of a Unified Dashboard
The management team needed a centralized platform to oversee business operations, project timelines, client data, and performance metrics.
Solutions
Proto IT Consultants implemented an integrated digital system using Monday CRM, focusing on client relationship management, project management, and centralized business oversight.
Here’s how we helped
CRM Implementation with Monday.com
We developed custom workflows in Monday CRM that centralized all client information in one place. This system tracked client interactions, project history, and ongoing communications, enabling JPG Hawaii to respond to inquiries more efficiently. The CRM also automated lead nuturing and follow-ups, ensuring no potential client was missed. This robust solution helped JPG Hawaii improve its customer relationship management processes significantly.
Integrated Project Management System
To tackle project management challenges, we implemented a tailored project management solution using Monday Work Management. This allowed JPG Hawaii to manage all project stages—from Project Execution to printing and installation—within a single, easy-to-use platform. Key features included:
- Task assignment and tracking across departments
- Timeline visualization to meet deadlines more effectively
- Resource allocation tools to optimize staffing and materials
- Integrated client feedback, allowing quick project adjustments
Unified Business Dashboard with Monday.com
We also set up a High Level dashboards using monday.com, providing leadership with a bird’s-eye view of all ongoing projects, client interactions, and business performance.
This approach enabled them to:
- Monitor active projects and their progress
- Track key performance indicators (KPIs), including sales, customer retention, and project timelines
- Identify bottlenecks in real-time and address areas for improvement
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