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Enabling data-driven decisions that increased overall efficiency by 15%.

0 %

Improvement in
Project Efficiency

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Increase in
Client Retention

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Boost in
Operational Efficiency

JPG HAWAII

JPG Hawaii, a leading commercial printing and installation company in Honolulu, specializes in large-format printing solutions such as vehicle wraps, event displays, and custom signage. Having served clients across a variety of industries for over 20 years, JPG Hawaii required a comprehensive CRM software and project management solution to manage its expanding operations, customer relationships, and workflows more efficiently

Offices

United States

Use cases

Sales CRM, Project Management and Client Portals

Industry

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Employees

35

Challenges

As JPG Hawaii expanded, several operational challenges surfaced

Fragmented Project Management

Tracking projects from start to finish became cumbersome, with each department using separate tools, leading to communication gaps and inefficiencies.

CRM Deficiency

Client information was scattered across multiple platforms, making it difficult to manage leads, follow-ups, and long-term relationships effectively

Lack of a Unified Dashboard

The management team needed a centralized platform to oversee business operations, project timelines, client data, and performance metrics.

Solutions

Proto IT Consultants implemented an integrated digital system using Monday CRM, focusing on client relationship management, project management, and centralized business oversight.

Here’s how we helped

CRM Implementation with Monday.com

We developed custom workflows in Monday CRM that centralized all client information in one place. This system tracked client interactions, project history, and ongoing communications, enabling JPG Hawaii to respond to inquiries more efficiently. The CRM also automated lead nuturing and follow-ups, ensuring no potential client was missed. This robust solution helped JPG Hawaii improve its customer relationship management processes significantly.

Integrated Project Management System

To tackle project management challenges, we implemented a tailored project management solution using Monday Work Management. This allowed JPG Hawaii to manage all project stages—from Project Execution to printing and installation—within a single, easy-to-use platform. Key features included:

  • Task assignment and tracking across departments
  • Timeline visualization to meet deadlines more effectively
  • Resource allocation tools to optimize staffing and materials
  • Integrated client feedback, allowing quick project adjustments

Unified Business Dashboard with Monday.com

We also set up a High Level dashboards using monday.com, providing leadership with a bird’s-eye view of all ongoing projects, client interactions, and business performance.

This approach enabled them to:

  • Monitor active projects and their progress
  • Track key performance indicators (KPIs), including sales, customer retention, and project timelines
  • Identify bottlenecks in real-time and address areas for improvement

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