Refund Policy
At Proto IT Consultants, we are committed to delivering exceptional services and ensuring customer satisfaction. This refund policy outlines the terms under which refunds may be requested and processed.
Eligibility for Refunds
Refunds are available only in cases where Proto IT Consultants is unable to deliver the services as per the agreed terms outlined in the contract.Refund Request Timeline
- Refund requests must be made within 14 calendar days of identifying a disagreement or issue regarding the service delivery.
- Requests submitted after this period will not be eligible for consideration.
Conditions for Refund Approval
- The refund request must align with the provisions detailed in the original service agreement.
- Customers are required to provide clear and verifiable documentation supporting their claim.
Refund Process
- Approved refund requests will be processed within 14 business days.
- Refunds will be issued using the original payment method unless otherwise agreed upon in writing.
Exclusions
Refunds will not be provided in cases where services have been delivered as per the agreed terms or where delays or issues occur due to factors outside Proto IT Consultants’ control.
For further inquiries or to submit a refund request, please contact our support team at our contact page.
By using our services, you agree to the terms outlined in this refund policy.